Create communication plans and staff training
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It is the responsibility of employers to communicate with employees, staff, and customers entering the business or workplace so that they are aware of the procedures in place to keep everyone safe. The following should be implemented, where applicable, to minimize the risk of COVID-19 transmission in the workplace:
- Adjust entry and exit points as required
- Include relevant signage at the entrance and throughout the building (e.g., self assessment, physical distancing, flow of customers, hand washing, wearing of masks)
- Provide visual cues to direct traffic in stairwells, isles, etc.
- Provide staff with information and training for all new procedures
- Create new policies and procedures for all relevant issues related to COVID-19, such as:
- Shift scheduling
- Reduced service offerings (i.e., any services that cannot be done with adequate physical distancing or protection)
- Touchless methods of staff/customer interactions, such as not accepting cash, not accepting reusable bags for bagging items
- Staff self assessment requirements
- Handling illness (i.e., staff not coming to work when sick and how to manage staff illness at work)
- Managing suspected or confirmed COVID-19 cases, including return to work
- Mental health and wellness promotion and support.
Workplace Safety & Prevention Services has produced a number of resources to educate employers and employees about how to prepare for COVID-19 in the workplace as well as how to minimize the risk of person-to-person spread. The following are a few of those resources.
- Pandemic Awareness eCourse: This free online course describes what a pandemic is and the impact a pandemic may have on workplaces and communities.
- Coronavirus Preparedness for Employers and Employees eCourse | French Version